Privacy Policy

Effective Date: December 19, 2024

This Privacy Policy describes how PROJECT REX ("we," "our," or "us") collects, uses, and protects your personal information when you use our AI-powered investigation platform and related services (the "Service").

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, and password when you create an account
Investigation Data: Search queries, investigation parameters, and any data you input into our platform
Communications: Messages you send to us through contact forms or support channels
Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

1.2 Information We Collect Automatically

Usage Data: How you interact with our Service, including pages visited, features used, and time spent
Device Information: IP address, browser type, operating system, and device identifiers
Log Data: Server logs, error reports, and performance metrics
Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use your information to:

Provide Our Service: Process investigations, generate reports, and deliver results
Account Management: Create and maintain your account, authenticate users
Improve Our Service: Analyze usage patterns, fix bugs, and develop new features
Communication: Send service updates, security alerts, and respond to inquiries
Legal Compliance: Comply with applicable laws and regulations
Security: Protect against fraud, abuse, and unauthorized access

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers: Third-party vendors who help us operate our Service (hosting, analytics, payment processing)
Legal Requirements: When required by law, court order, or government request
Safety and Security: To protect our users, investigate fraud, or enforce our Terms of Service
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: Data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Limited access to personal information on a need-to-know basis
Regular Audits: Security assessments and vulnerability testing
Secure Infrastructure: Protected servers and secure data centers

5. Data Retention

We retain your information for as long as necessary to:

Provide our Service and maintain your account
Comply with legal obligations
Resolve disputes and enforce our agreements
Improve our Service and develop new features

Investigation Data: Investigation results and reports are retained for 90 days after creation unless you choose to delete them earlier. You can download your data at any time.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Objection: Object to certain processing of your information
Restriction: Request limitation of processing

To exercise these rights, contact us at privacy@projectrex.ai

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Functions: Authentication, security, and basic functionality
Analytics: Understanding how users interact with our Service
Preferences: Remembering your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

8. Third-Party Services

Our Service may integrate with third-party services for:

Payment processing
Analytics and performance monitoring
Customer support
Cloud infrastructure

These third parties have their own privacy policies and data practices. We encourage you to review their policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information, including:

Adequacy decisions by relevant authorities
Standard contractual clauses
Certification schemes

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Displaying a prominent notice on our Service

Your continued use of our Service after any changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions or concerns, contact us at:

Email: privacy@projectrex.ai

Subject Line: Privacy Policy Inquiry

Response Time: We aim to respond within 5 business days

13. Jurisdiction-Specific Rights

13.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and how it's used, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

13.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation, including the rights listed in Section 6 above. Our lawful basis for processing includes consent, contract performance, and legitimate interests.